Our Training Courses

Here at KB Security we offer a whole range of dynamic training courses to help Company’s and Individuals grow their skills and knowledge. Please see the following course outlines and contents below.


Spectator Safety Level 2


This NVQ is for those working in the match day and events stewarding industry. It is one of only three qualifications that has been mapped to the National Occupational Standards. The Football Licensing Authority expects all stewards working at Premier or Football League grounds to be qualified in, or working towards this qualification or one of the other two (CEMS or NCFE Certificate for Event Stewards). It is suitable for sports grounds and stadiums, motor racing circuits, racecourses, arenas and public events such as carnivals.

The Qualification Structure

Candidates must complete all SIX mandatory units and may wish to complete one additional unit, however, this additional unit is not a requirement of achievement of the Level 2 in Spectator Safety.

Mandatory Units:

  • Prepare for Spectator Events
  • Control the entry, exit and movement of people at spectator events
  • Monitor spectators and deal with crowd problems
  • Help to manage conflict
  • Contribute to the work of your team
  • Deal with accidents and emergencies

Optional Unit:

Control and detain people at a spectator event for action by the police.

Performance Evidence Requirements

Although the NVQ is broken down into separate units, it is accepted that the work of the steward is not, therefore units are assessed together – in a holistic manner. It is expected that the candidate’s evidence will show that they meet this standard on at least two occasions when the assessor is present and that evidence is also available to indicate that the standard is met on occasions when the assessor is not present. Evidence of candidate performance will usually be derived from assessor observation and/or testimony from an expert witness of
the candidate carrying out work activities in the workplace.


It is expected that candidates will attend a series of training sessions to gain the knowledge and understanding requirements.


Each candidate will be provided with a structured Portfolio covering each of the units of the qualification. Candidates will be required to complete sections of this Portfolio which will provide all the evidence required to achieve this award.

Time Constraints

It is estimated that this Level 2 qualification will be completed by candidates within 16 weeks to 2 years from registration, depending on the ability of the candidates and assessment/observation opportunities.

Candidate Entry Requirements

There is no prescribed recommended knowledge, attainment or experience needed to gain access to this qualification. However, it is recommended that candidates are initially assessed on entry so that levels of literacy, numeracy, communication skills and sector understanding can be determined. Candidates must have the potential and opportunity to gain evidence for the qualification in the workplace.

Age Restrictions

This NVQ is not approved for the use of those who are under 16 years of age.

Age Restrictions

Candidates successfully completing this Level 2 award can progress on to Level 3 and Level 4 NVQs in Spectator Safety. Level 3 would be an ideal progression for those candidates wishing to take up supervisory stewarding roles, and Level 4 is ideal for safety officers and managers.


Door Supervisor

Key Points

All door supervisors working at licensed premises in England and Wales are required to hold an SIA licence.

To obtain a licence, applicants must hold an SIA approved qualification.

Highfield National Certificate for Door Supervisors is a nationally recognised qualification that meets the demands of the industry standard and enables door supervisors to apply for their SIA licence to practice.

The course focuses on

The range of skills and depth of understanding required by individuals to enable them to practice door supervision to a common standard, providing the wherewithal to gain a national qualification and obtain a licence to practice, in line with the requirements of the Security Industry Authority (SIA).

This new qualification consists of two units:


These subjects may be delivered over 4 days with an average course day of 7.5 hours or, delivery can be over a combination of weekend/evening sessions to suit individuals’ requirements.


Both units are separately assessed by means of an externally marked multiple-choice examination. Each examination consists of forty questions and lasts for 1 hour. Unit 1 is a conventional multi-choice question paper; Unit 2 requires candidates to watch a series of video clips before answering the questions.

Course Duration

The guided learning hours for this qualification is a total of 30 hours, inclusive of examinations.

(15 hours for each unit)


On successful completion of the course candidates will be awarded a certificate from BII (British Institute of Innkeepers).


Candidates who already hold an existing award/qualification in a door supervisor discipline may be exempt from Part 1 of the Core Competency Training (Note: original certificate documentation must be provided to enable eligibility for exemptions).

Entry Age and Requirements:

Minimum age for entry is 18.

There are no formal entry requirements.



  • Studying relevant legislation and how to comply with the law, admission policies and procedures, refusing entry, searching, seizing articles, eviction, use of force and offensive weapons
  • How to deal with emergencies, drugs, arrest, scene preservation and report writing
  • Candidates managing conflict by applying dynamic risk approaches, understanding the importance of self-awareness and acting proactively
  • How to defuse conflict by overcoming communication blocks, signalling non-aggression and managing high-risk situations
  • How to resolve conflict and how to learn from conflict

First aid/emergency first aid at work

Key Points

Once qualified, holders of this First Aid at Work certificate can be used as First Aiders in the workplace in accordance with the Health and Safety at Work Act 1974. This course can be adapted to suit a particular audience, for example, clerical or engineering staff. The First Aid at Work course is run over three days and includes both theory and practical sessions. By arrangement the course can be run on non-consecutive days, for example – three different days on three different weeks.

The First Aid at Work Syllabus Includes:

  • First Aid Priorities
  • Managing Incidents
  • Basic Life Support
  • Examination of a Casualty
  • Unconsciousness
  • Control of Bleeding
  • Fractures
  • Burns and Scalds
  • Common Illnesses
  • Heart Attacks
  • Eye Injuries
  • Dressings
  • Recording and Reporting
  • Regulations
  • First Aid Kits – Students are independently examined on the final afternoon of the course. Upon successful completion certification is valid for three years. (Please see First Aid at Work Re-qualification course

Conflict management

Highfield Award in Conflict Management:


There has been a steady increase in the incidence of violence, aggression and verbal abuse within society over recent years, much of which is fueled by the misuse of alcohol and drugs. Many organisations have staff who are vulnerable to incidents involving violent, aggressive or abusive people and licensed premises are no exception.

The Highfield Award in Conflict Management is designed to provide the basic understanding to deal effectively with workplace violence.


The aim of the award is to develop the learners’ knowledge and skills so they can assess their work environment and reduce the risk of being subjected to violence, deal effectively with conflict and aggression and learn from an incident of work related violence.


Anyone working with the public, for example those working in pubs, restaurants, hotels and the leisure industry.


  • The Law Relating to Violence at Work
  • Risk Assessment
  • Risk Reduction
  • Dynamic Risk Assessment
  • Responses to Threat
  • The Basics of Communication
  • Non-Verbal Communication
  • Defusing High-Risk Conflict
  • Support and Learning from Conflict


Assessment is by means of an examination consisting of 30 multiple-choice questions.


Candidates achieving the award will receive a certificate from BIIAB.


The recommended guided learning hours for this award is 8 hours.


There are no formal entry requirements for candidates undertaking the qualification. However, the nature of both the learning and assessment required for the qualification is such that candidates will need basic literacy and numeracy skills.


Security Guard


Welcome! You’ve landed here because you’re interested in a Security Guard Training Course and we want to give you all the help we can.
Book your Security Guard Training with KB Security and Training today.
Once you successfully complete your course, you will be able to apply for a Security Guard SIA Licence. It is a legal requirement to hold a valid SIA Licence before commencing work in the UK Security Industry.

The Security Guard Course runs over 3 or 4 days and is divided into 3 units:

  • Working in the Private Security Industry,
  • Working as a Security Guard,
  • Conflict Management.

On the final day of the course there will be 3 multiple-choice exams (one for each unit) designed to test your knowledge of the content you learned during the course.

Your experienced Security Guard Training Course Instructor will teach you everything you need to know for the examination, so you’ll feel totally confident and fully prepared when it’s time to take your exam.

At KB Security and Training you’ll find Security Guard Training in Plymouth and in over 70 locations across the UK, so book your spot today and take your first step toward an exciting new career!

Upon successful completion and passing the exams you will receive a Level 2 Award in Security Guarding from Highfield, an approved awarding organization.

Please contact us if you require accommodation for this course, as we have numerous offers with local hotels and B&B’s.


Level 2 Award in Upskilling SIA Door Supervisors Course (QCF)

This course is the NEW 2015 SIA Specification course

On 6/3/2012 the Security Industry Authority (SIA) announced they would be introducing regulations meaning that existing door supervisors, who have completed the pre-QCF Door Supervision qualifications (the old 2 unit qualification), would need to undertake additional training in order to renew their Door Supervisor licences.


Who is the course for?

As of February 2013, ALL SIA Door Supervisors who have completed their qualification, prior to the new QCF format (ie, didn’t complete a Physical Intervention Module) will be required to have completed this ‘Upskilling Course’ prior to renewing their current licence.
If you are unsure if you require this qualification, please do not hesitate to contact us for further advice.

What does the course involve?

This new qualification will consist of 2 units:

Physical Intervention Skills for the Private Security Industry;

This new qualification will consist of 2 units:

  • Understand physical interventions and the implications of their use
  • Understand how to reduce the risk of harm when physical intervention skills are used
  • Be able to use non-aggressive physical skills to protect yourself and others
  • Be able to use non-pain related standing, holding and escorting techniques, including non-restrictive and restrictive skills
  • Understand good practice to follow after physical interventions

Safety Awareness for Door Supervisors:

  • Understand counter terrorism issues relevant to a door supervisor.
  • Know the role of a door supervisor when first aid situations occur in licensed premises.
  • Know legislation and requirements regarding children and young people relevant to a door supervisor.
  • Understand how a door supervisor can help to keep vulnerable people safe.
  • Understand queue management and venue capacity responsibilities relevant to a door supervisor.

The Safety Awareness unit is effectively a distance learning unit which will take the form of a workbook. The candidate will complete the workbook in their own time prior to attending a 2-day Physical Intervention (PI) course. The candidate will also take the exam for the Safety Awareness unit on day one of the Physical Intervention training.

Are there any entry requirements?

The course is designed to teach individuals to work within the Security Industry and will involve being taught how to undertake Physical restraint / intervention in a safe and competent manner. Although no formal qualifications are required, individuals need to have the capacity to read and write at literacy Level 2.

The course does require you to be in reasonable physical condition. You do not have to be a paragon of fitness, but you will be required to have the physical capability to undertake the activities. Therefore, if you do have any physical impairment which you feel may compromise your ability to undertake the course, please seek advice before booking on this course.

This qualification can only be undertaken by learners aged 18yrs old or over who are in possession of a SIA Door Supervisors Licence.

Students MUST arrive with the correct ID as per SIA Requirements which will be detailed on delegate joining instructions. Delegates without the correct ID requirements will not be able to complete the course.

How long is the course?

This course is delivered over 2 Days and does require some student learning prior to the course (Normally 3 hours).

Where is the course delivered?

The course is delivered at Plymouth City College, however if you would like a group booking to take place in a suitable training environment that is more convenient to you, our trainers can provide mobile training at a suitable venue of your choice.

How much will this course cost?

Course costs are £126.00, this includes VAT, Safety Awareness book, examination and certification fees.

Group discounts.

A discount is available for group bookings, please contact us for further details.

Do you require Accommodation for this course?

Please contact us if you require accommodation for this course, as we have numerous offers with local hotels and B&B’s.

Training at your location.

KB Security and Training can, if required provide your organisation with this training course at a time and place to suit you. Please contact us if you wish to discuss this option and one of our representatives will be happy to discuss this with you.

Course prices MAY vary depending on the venue you select so please do confirm the price on application.